Have questions or need help?
Need to talk with a nurse? 1-844-405-4295 (TTY 711)
Call our 24/7 Nurse Line. Get answers to your medical questions anytime, day or night.
Have questions about your benefits?
1-844-405-4295 (TTY 711)
Our Member Services reps are here to help with:
- PCP changes
- ID cards
- Member handbooks
- Understanding your benefits
- Finding a provider near you
- Free translation services
Representatives are available Monday through Friday from 8 a.m. to 5 p.m. Central time.
Division of Medical Services (DMS) Provider-Led Arkansas Shared Savings Entity (PASSE) Ombudsman Office
Members who have been unable to resolve an issue or a complaint with the PASSE can also contact the DMS PASSE Ombudsman Office by:
Phone: 844-843-7351 (TTY 888-987-1200, option 2)
Division of Medical Services
Office of Ombudsman
P.O. Box 1437, Slot S-418
Little Rock, AR 72203-1437
Please continue to contact Summit Community Care for all other issues, such as claims, employment verifications, or prior authorizations by calling Member Services at 844-405-4295 (TTY 711) Monday through Friday from 8 a.m. to 5 p.m. Central time. We are happy to help you with any questions or concerns.
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