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Need to talk with a nurse? 1-844-405-4295 (TTY 711)

Call our 24/7 Nurse Line. Get answers to your medical questions anytime, day or night.

Have questions about your benefits?
1-844-405-4295 (TTY 711)

Our Member Services reps are here to help with:

  • PCP changes
  • ID cards
  • Member handbooks
  • Understanding your benefits
  • Finding a provider near you
  • Free translation services

Representatives are available Monday through Friday from 8 a.m. to 5 p.m. Central time.


PASSE Ombudsman Office

If you have an issue or a complaint, you can also contact the PASSE Ombudsman Office.
Phone: 1-844-843-7351 (TTY 1-888-987-1200, option 2)

Email: PASSEOmbudsmanOffice@dhs.arkansas.gov

Mail:

Division of Medical Services
Office of Ombudsman
P.O. Box 1437, Slot S-418
Little Rock, AR 72203-1437
Fax: 1-501-404-4625
 

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