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Coronavirus (COVID-19) updates and resources

Last updated: June 3, 2020

COVID-19 has affected all of us. We want to make sure you have the latest information about your benefits and know how to get the care you need and find local help and resources.

If you have any questions about your benefits, we’re here for you. Call your care coordinator or case manager. You can also call Member Services at 1-844-405-4295 (TTY 711) from 8 a.m. to 5 p.m. Central time Monday through Friday, or log in to your account to send us a secure message.

Getting the care you need

See a doctor without leaving home

Telehealth is a doctor visit through video chat or over the phone. It allows you to take care of your health while keeping you and others safe. Your plan will pay for telehealth visits with your doctor. Can’t reach your doctor? Call our Nurse Line 24 hours a day, seven days a week at the number on your ID card.

Find a COVID-19 test site

Use this tool to quickly locate testing sites near you. Just enter your state and county.

Find a COVID-19 Test Facility

Take care of your mental health

You might be feeling anxious or stressed with all of the information about COVID-19. Taking care of your mental health is more important than ever.

Psych Hub

Psych Hub offers free online resources and videos to help you manage stress, talk to children about coronavirus and cope with job loss and other COVID-19 challenges.

Go to Psych Hub
my Strength. The health club for your mind.

myStrength

myStrength is an online tool that can help you lower your stress and improve your mental health. As a Summit Community Care member,you can use this tool at no cost to you.

Go to myStrength

Finding resources you may need

Free smartphone from SafeLink Wireless®

SafeLink offers free smartphones with data, texts and minutes to those who qualify. Use your phone to keep up with important information, use telehealth services and stay in touch with family and friends.

SafeLink Wireless

Learn more about COVID-19

An airway and lung infection, similar to a cold.

Similar to a cold or the flu. Mild to severe fever, cough and shortness of breath. Symptoms may appear 2-14 days after being around someone who has COVID-19.

The best way to prevent infection is to avoid being exposed to the virus. Check the Centers for Disease Control and Prevention (CDC) website at cdc.gov/coronavirus for up-to-date information. If you are traveling, visit cdc.gov for the CDC’s most current travel guidelines.

Good health habits can also help prevent and fight COVID-19. Here are some tips:

  • Washing your hands is the best way to avoid getting sick:
    • Wash often with soap and water for at least 20 seconds.
    • If you can’t use soap and water, use an alcohol-based hand sanitizer with at least 60-percent alcohol.
  • Clean and disinfect items and surfaces you touch often with regular household cleaning spray or a wipe.
  • Cover your cough or sneeze with a tissue, and throw away the tissue.
  • Stay home when you are sick.
  • Avoid touching your face.
  • Avoid close contact with people who are sick.

Older adults and people with disabilities, diabetes, or severe chronic medical conditions like heart, lung or kidney disease seem to be at higher risk for more serious COVID-19 illness. We will support you and help you get the care you need.

If you’re caring for someone, be sure visitors take care to avoid causing any extra risk to you or them — keep hand sanitizer by the door, or ask visitors to wash their hands. Wash your hands thoroughly and use hand sanitizer before and after touching or feeding someone, or touching any mobility devices or equipment.

Here’s what the CDC says about wearing a facemask.

If you have a Medicaid plan with us, you do not have to pay anything for the COVID-19 test or the doctor visit to get the test. The visit and test are covered whether you get care in a doctor’s office, urgent care center or emergency department.

No, prior authorization is not required for COVID-19 testing.

You should try to see your primary care provider (PCP) or a doctor in your plan. If your doctor offers telehealth visits, your plan will pay for those, too.

We will pay for care you get from doctors outside your plan (called “out of network”) as long as the services are medically needed.

No. If you have Medicaid from us, your plan covers sick visits and tests.

Do you have medicines you take regularly? Call the Pharmacy Member Services number on your ID card to find out about your options.

Your health is important. Don’t stop taking your medicines as prescribed, and get your refills on time.