Coronavirus (COVID-19) updates and resources
Last updated: January 25, 2020
COVID-19 has affected all of us. We want to make sure you have the latest information about your benefits and know how to get the care you need and find local help and resources.
If you have any questions about your benefits, we’re here for you. Call your care coordinator or case manager. You can also call Member Services at 1-844-405-4295 (TTY 711) from 8 a.m. to 5 p.m. Central time Monday through Friday, or log in to your account to send us a secure message.
As new information about COVID-19 vaccines is released, we’ll be here to answer your questions. If you have Medicare, Medicaid or CHIP, you won’t have to pay for your COVID-19 vaccine. Activate your online account to stay up-to-date on the latest information.
Each state will decide how and when to distribute vaccines.
See more COVID-19 FAQs at the bottom of the page.
Getting the care you need
See a doctor without leaving home
Telehealth is a doctor visit through video chat or over the phone. It allows you to take care of your health while keeping you and others safe. Your plan will pay for telehealth visits with your doctor. Can’t reach your doctor? Call our Nurse Line 24 hours a day, seven days a week at the number on your ID card.
Find a COVID-19 test site
Use this tool to quickly locate testing sites near you. Just enter your state and county.
Take care of your mental health
You might be feeling anxious or stressed with all of the information about COVID-19. Taking care of your mental health is more important than ever.
Psych Hub offers free online resources and videos to help you manage stress, talk to children about coronavirus and cope with job loss and other COVID-19 challenges.
myStrength is an online tool that can help you lower your stress and improve your mental health. As a Summit Community Care member,you can use this tool at no cost to you.
Finding resources you may need
Free smartphone from SafeLink Wireless®
SafeLink offers free smartphones with data, texts and minutes to those who qualify. Use your phone to keep up with important information, use telehealth services and stay in touch with family and friends.
Learn more about COVID-19
Learn more about COVID-19 vaccine
The Food and Drug Administration (FDA) has authorized some COVID-19 vaccines and is working quickly to approve others. Learn more here.
Each state will decide how and when to distribute vaccines. People at most risk of contracting COVID-19 or developing complications of illness will likely receive vaccinations first. Right now, the CDC recommends that healthcare workers and residents of nursing homes and long-term-care facilities be the first Americans to receive the vaccine. Vaccination should be more widely available in early to mid-2021. We will keep you updated.
The CDC is working closely with state, tribal, local, and territorial health departments to make sure vaccines are available.
No. If you have Medicare, Medicaid or CHIP, you won’t have to pay for your COVID-19 vaccine.
COVID-19 vaccination will help keep you from getting COVID-19. Many thousands of people across the United States took part in research trials over many months. These trials show the FDA whether a vaccine is safe and effective, which it must be certain of before it will authorize or approve a vaccine for public use.
Researchers studied vaccine reactions and potential side effects throughout the trials. Their studies will continue after the vaccine receives approval. The FDA, CDC, and vaccine manufacturers will continue to monitor safety and quality.
If you have Medicaid with us, you can activate your online account to get updates on COVID-19 vaccines.
Yes. Even if you’ve already had COVID-19, you could still benefit from the vaccine. You can talk to your primary care provider to see what they recommend. The CDC also has information about the benefits of the vaccine.
Learn more about COVID-19
An airway and lung infection, similar to a cold.
Similar to a cold or the flu. Mild to severe fever, cough and shortness of breath. Symptoms may appear 2-14 days after being around someone who has COVID-19.
The best way to prevent infection is to avoid being exposed to the virus. Check the Centers for Disease Control and Prevention (CDC) website at cdc.gov/coronavirus for up-to-date information. If you are traveling, visit cdc.gov for the CDC’s most current travel guidelines.
Good health habits can also help prevent and fight COVID-19. Here are some tips:
- Washing your hands is the best way to avoid getting sick:
- Wash often with soap and water for at least 20 seconds.
- If you can’t use soap and water, use an alcohol-based hand sanitizer with at least 60-percent alcohol.
- Clean and disinfect items and surfaces you touch often with regular household cleaning spray or a wipe.
- Cover your cough or sneeze with a tissue, and throw away the tissue.
- Stay home when you are sick.
- Avoid touching your face.
- Avoid close contact with people who are sick.
Older adults and people with disabilities, diabetes, or severe chronic medical conditions like heart, lung or kidney disease seem to be at higher risk for more serious COVID-19 illness. We will support you and help you get the care you need.
If you’re caring for someone, be sure visitors take care to avoid causing any extra risk to you or them — keep hand sanitizer by the door, or ask visitors to wash their hands. Wash your hands thoroughly and use hand sanitizer before and after touching or feeding someone, or touching any mobility devices or equipment.
Here’s what the CDC says about wearing a facemask.
If you have a Medicaid plan with us, you do not have to pay anything for the COVID-19 test or the doctor visit to get the test. The visit and test are covered whether you get care in a doctor’s office, urgent care center or emergency department.
No, prior authorization is not required for COVID-19 testing.
You should try to see your primary care provider (PCP) or a doctor in your plan. If your doctor offers telehealth visits, your plan will pay for those, too.
We will pay for care you get from doctors outside your plan (called “out of network”) as long as the services are medically needed.
No. If you have Medicaid from us, your plan covers sick visits and tests.
Do you have medicines you take regularly? Call the Pharmacy Member Services number on your ID card to find out about your options.
Your health is important. Don’t stop taking your medicines as prescribed, and get your refills on time.